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ShadowLeak: Zero-Click Server-Side Threat to AI Customer Support
Posted inAgentic AI Business News Customer Support

ShadowLeak: Zero-Click Server-Side Threat to AI Customer Support

In the rapidly evolving landscape of AI-driven customer support, where tools like ChatGPT are increasingly integrated into workflows for analyzing emails, CRM data, and internal reports, a new security threat…
Posted by Oisin September 25, 2025
“Mastering Incident Management: The AI Advantage in ITSM Transformation”
Posted inAI Tools Customer Support SaaS

“Mastering Incident Management: The AI Advantage in ITSM Transformation”

In today’s fast-paced IT landscape, the integration of artificial intelligence into incident management has shifted from a luxury to a necessity. As systems become more complex and the demands for…
Posted by Oisin July 25, 2025
Navigating AI Service Limitations: The Importance of Transparency and Adaptation
Posted inAI Tools Business News Customer Support

Navigating AI Service Limitations: The Importance of Transparency and Adaptation

Recent developments in the AI service landscape have highlighted the delicate balance between high-demand usage and system limitations. A notable example is the tightening of usage limits for a popular…
Posted by Oisin July 18, 2025
“Shaping the Future of UI: Integrating AI in Innovative Layouts”
Posted inAgentic AI AI Tools Customer Support

“Shaping the Future of UI: Integrating AI in Innovative Layouts”

Artificial intelligence is transforming how users interact with digital products. Beyond simply being embedded into existing workflows, AI is now shaping the way interfaces are designed—affecting discoverability, interaction patterns, and…
Posted by Oisin July 8, 2025
Posted inAI Tools Business News Customer Support

Revolutionizing Sales Strategy with AI: A Comprehensive Guide

In today's fast-paced sales environment, leveraging AI automations is no longer a luxury but a necessity. Businesses are increasingly turning to advanced AI tools to streamline their sales processes, enhance…
Posted by Oisin June 12, 2025
“Unlocking Business Transformation: The Power of AI Integration”
Posted inAI Tools Business News Customer Support

“Unlocking Business Transformation: The Power of AI Integration”

In today's fast-paced business landscape, staying ahead of the competition requires more than just traditional strategies. Leveraging the power of artificial intelligence (AI) can be a game-changer, enabling businesses to…
Posted by Oisin June 12, 2025
Elevating Customer Service Chatbots with Hybrid Search Techniques
Posted inAgentic AI AI Tools Customer Support

Elevating Customer Service Chatbots with Hybrid Search Techniques

In the ever-evolving landscape of customer support, delivering precise and contextually relevant responses is paramount. Building efficient retrieval pipelines is at the heart of developing effective customer service chatbots. By…
Posted by Oisin June 4, 2025
“Adapting to Change: Windsurf’s Response to Unexpected AI Model Challenge”
Posted inAI Tools Business News Customer Support

“Adapting to Change: Windsurf’s Response to Unexpected AI Model Challenge”

In the rapidly evolving landscape of artificial intelligence, adaptability is key to maintaining service excellence. Recently, Windsurf encountered an unexpected challenge when Anthropic announced the sudden withdrawal of support for…
Posted by Oisin June 4, 2025
Posted inAgentic AI AI Tools Customer Support

“Mastering Customer Service Chatbots: Leveraging Advanced Hybrid RAG Techniques”

Building a Robust Customer Service Chatbot with Advanced Hybrid RAG Enhancing customer support requires sophisticated systems that efficiently retrieve and process information. Leveraging Hybrid Retrieval-Augmented Generation (RAG) techniques, businesses can…
Posted by Oisin June 4, 2025
AI-generated featured image
Posted inAgentic AI Customer Support Prompting

Mastering Prompt Design for AI Customer Support

Mastering Prompt Design for AI Customer Support At the heart of building effective AI customer support agents lies the art of prompt design. This process, critical to enhancing ticket resolution…
Posted by Oisin June 2, 2025

Recent Posts

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